Helpdesk Management System

Helpdesk Management System

Longtail Helpdesk is a web based support ticket system, easy to install easy to use cost effective ticket management solution for startups and SME’s. Helpdesk helps your organization to setup a knowledge base and share information with staff & customers. Helpdesk can be customized to a very large extent according to client requirement and we undertake such projects. Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. Helpdesk is specifically designed to cater the needs of startups and SME’s empowering then with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining and losing a long lasting relationship.

Longtail Helpdesk has covered following key features:

• Support Ticketing
• Customer Service
• Incident Management
• SLA Management
• Built-In Knowledge Base
• Multi language support